QUALITY POLICY

In a world increasingly subject to international competition, the challenge for companies is to satisfy the needs of their customers to the maximum, in order to retain them and ensure their sustainability. DSH trans, as an innovative and a well reputed company in the road transport sector; adopts a qualitative strategy while offering compliant services, relevant technicality, listening to customers and responsiveness to make a difference.

To carry out our strategy, DSH undertakes to put in place the necessary human, material and financial means to carry it out and achieve the objectives set. This involves improving our performance level with an effective quality management system. It is everyone's business to collaborate in its implementation, in a logic of continuous improvement focused on the total satisfaction of our customers, and to ensure that our QMS achieves the expected results.

The objectives set by DSH are based on the following values:

• Satisfy the needs of interested parties and seek to increase this satisfaction
• Comply with the applicable legal and normative requirements by ensuring a quarterly regulatory watch.
• Consolidate the positioning of the company on the national and international market
• Adopt internal and external communication governed by the involvement of all the personnel of the company
• Introduce a permanent culture of continuous improvement at all levels (human, material, financial)
• Improve personnel skills through training and awareness-raising.
• Comply with the requirements of ISO 9001 V2019 and obtain the corresponding certification.

I delegate to the quality manager, the planning mission of these objectives and their follow-up in order to bring the results desired by management. However, all the personnel are supposed to be involved in this process. Let's realize that « The quality of the result comes from the quality of the work»

Adil HIMID

20.11.2019